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LIFECYCLE PROJECT MANAGER
September 18, 2024
Barcelona, Spain
POSITION SUMMARY
The Lifecycle Project Manager at Advantage Communications Group is responsible for ensuring the seamless and successful transition of our Enterprise customer’s data and voice networks. In collaboration with the client, sales team and service providers, the Lifecycle PM is responsible for the management and general support of Advantage’s customers including implementation of service-provider orders, maintenance, repair, and MACD (Move, Add, Change, or Disconnect) services around the globe as well as day to day support needs and billing inquiries.
RESPONSIBILITIES
- Work in partnership with Sales to facilitate a smooth transition to the implementation phase of the engagement and ensure Sales is aware of any escalations with the project.
- Conduct welcome calls with customers to outline key milestones, review products/services, assess project requirements and special needs.
- Chair structured project process meetings with formal Agendas and Minutes to formally document all aspects of the project.
- Interface directly with the service provider provisioning teams to ensure delivery of services to manage delivery intervals, processes and escalate as needed.
- Ensure Sales is aware of any escalations or issues with the project.
- Communicate with customer’s senior-level management regarding project status, risks, conflicts, and other implementation constraints.
- Maintain and continually update your order management and service provider records in our proprietary CRM, Command Center/Liaison.
- Provide a single point-of-contact for our customers, whether it is installing, maintaining or handling general inquiries into their service.
- Simultaneously manage multiple project implementations.
- Support the management of move, add, change and disconnect orders through Command Center/Liaison.
- Work with the Triage team for any open customer issues.
- Utilize the ticket system in Command Center/Liaison to open and manage tickets to closure.
- Introduce and onboard our customers to Command Center.
- Deliver a superior implementation experience for our customers.
- Develop and deliver progress reports, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders.
EXPERIENCE
- Experience creating technical content aimed at internal and external users of Web-based SAAS application.
- Experience with Business Process Mapping Notation or similar frameworks for documenting business processes
- IT and or telecommunications experience a plus
- Experience producing documentation in an Agile environment.
- Experience developing or defining a style guide, which is also listed above under responsibilities.
- Extensive experience with documentation tools, including:
- Microsoft Office suite including Visio
- Adobe Technical Communications Suite (Framemaker and Robohelp)
- Experience with SharePoint content management using Wiki, Document libraries, and metadata management.
ABOUT US
OUR MISSION AND VISION
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QUALIFICATIONS
- Fluent in English.
- Strong organizational skills with the ability to document activities, anticipate problems, plan schedules and monitor performance per priorities and deadlines.
- Strong communication, customer service, analytical and leadership skills with ability to present professional demonstrations at all levels competently and confidently.
- Proficient understanding of Telecom industry including data, voice, cloud, etc.
- Experience working with Telecom & IT Vendors and Managed Service Providers.
- High degree of initiative.
- Ability to self-manage with minimal supervision.
- Excellent time management and interpersonal skills.
- Able to manage multiple customers simultaneously and switch tasks based on shifting priorities.
- Proficiency with Excel, Visio, PowerPoint and SharePoint.
EDUCATION & EXPERIENCE
- Bachelor's degree or equivalent experience in Telecommunications.
- Minimum of 8 years in telecommunications project and service delivery management.
- Experience with Voice and Data Service, SD WAN, UCAAS, Cloud and IT Security.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional travel may be required.
CLASSIFICATION & LOCATION
- Full-time
- Hybrid in Barcelona, Spain
- 2 days in the office; 3 days remote
REPORTS TO
- Manager, Project Management - Europe
Advantage provides salary commensurate with experience and achievement.
Email careers@advantagecg.com to apply. To view all job listings, visit advantagecg.com/careers.
